Frequently Asked Questions

Some of the cleansing agents in Sebamed are naturally derived, like Cocamidopropyl Betain, Sugar Tenside and Amino Acid Tenside. Others are synthetic, like Sodium Laureth Sulfate (not to be confused with Sodium Lauryl Sulfate, which is not recommended). Sebamed is very mild and moisturizing. Our products don’t interact with skin proteins and structure, or disrupt the protective lipid layer of the skin like traditional soaps. Sebamed rinses off clean and does not leave behind a film or residue.
All skin types benefit from Sebamed! From oily, dry and combination to sensitive, normal and problematic skin, Sebamed’s ultra-gentle formula is safe and effective.
Every Sebamed product has clearly printed directions for use on the packaging.
Certain levels of SPF can clog pores and irritate sensitive skin, so we don’t include the ingredient. However, all of our products can be worn in combination with an SPF product.
There is no product that can reverse aging. But Sebamed has a very popular range of Age Defense producst with Q10. The products in this line are formulated with the coenzyme Q10, helping to reduce the appearance of fine lines and wrinkles in just 28 days. Yet, using mild cleansers over time can also decrease damage and sustain healthy skin– even if they don’t contain Q10. Many Sebamed creams also have Vitamin E with antioxidant properties that fight those wrinkle-causing free radicals.
Coenzyme Q10 occurs naturally in the human body. It has antioxidant properties and is vital in slowing down the aging process. Basically, as we age, so does our natural production of Q10. Prior to using Q10 creams/lotions, we recommend using a mild cleanser such as our Liquid Face & Body Wash.
Yes, most of them. However, our fragrance-containing products are free of the known allergens in most scents. It’s worth noting that most other products claiming to be “fragrance-free” actually have fragrance or fragrance blockers so they are advertised as fragrance-free. Sebamed has a mild, pleasant, hypoallergenic scent. We do have a Fragrance Free line, which doesn’t contain any scents. Items included in this collection are the Fragrance Free Gentle Hydrating Cleanser, Fragrance Free Gentle Hydrating Lotion, and Fragrance Free Hydrating Facial Cream.
Sebamed’s philosophy is to use the best ingredients for skin, independent of origin. Sometimes natural ingredients are better. Sometimes synthetic ingredients are better. It largely depends on the individuals and which kinds of ingredients they prefer.
We never give medical, skin-related advice, as we are not doctors. If you have extreme allergies, you should be in consultation with a licensed dermatologist. The fact is that we cannot say for sure how people will react to our products, although the likelihood of a negative allergic reaction is very small. However, we recommend sensitive users take the product home and try it in the following way: apply a small amount of the product to the inner side of the elbow for five consecutive days with careful observation for one week. If no reaction occurs during this time, problems with regular use are highly improbable. By using this method, you can also test two products at a time (one on each arm).
Color additives in skincare products rarely cause allergies. Color additives are contained in the Sebamed Cleansing Bar, Liquid Face & Body Wash, Spa Shower, and Clear Face Deep Cleansing Toner. Sebamed shampoos, creams and lotions DO NOT have color additives.
Sebamed’s Moisturizing Face Cream has a 2.3% Vitamin E concentration, creating a much stronger antioxidant effect than competitor brands. Other products that are advertised for sensitive skin may help soothe skin conditions like eczema, but they many not support the skin’s natural barrier like Sebamed does. In addition, our Moisturizing Face Cream is may be a significantly better value and much more economical. Our cream comes in a 2.6 oz. jar, while many face creams are an average of 1.7 oz. in size. You also only need a small, pea-sized portion of our Moisturizing Face Cream per use whereas many competitors’ creams require a larger portion to cover the face.
Many other hand creams contain Chlorohexidine, which has been shown to cause allergic reactions and skin rashes in some people. Sebamed’s Hand & Nail Balm does not contain Chlorohexidine. Instead, it is made up of 2.3% of Vitamin E, an important antioxidant. Our balm also doesn’t leave your hands feeling greasy or sticky because it absorbs quickly into the skin.
The following products contain plant extracts and, therefore, have about 1% alcohol: Bubble Bath, Children’s Shampoo, Body Lotion, and Cream Extra Soft. A solvent (e.g. – alcohol) is necessary to get the active substances from plants like chamomile. The chance of absorption, however, is extremely low because it’s so heavily diluted with water. In fact, 99% of the alcohol that is present in our products evaporates from the skin’s surface without ever being absorbed. In addition, the risk of dehydration and irritation because of alcohol was shown to be zero in clinical tests. Instead, the products revealed positive effects on the skin. Our Baby line has been thoroughly tested by clinical dermatologists and pediatricians and used by customers worldwide for many years. There has never been any indication of adverse, alcohol-related side effects.
Although they’re both wash-active substances with common chemical structures, Sodium Lauryl Sulfate (SLS) and Sodium Laureth Sulfate (SLES) affect the skin completely differently. SLS has a much higher irritancy rate than SLES. In fact, SLS is used as a standard irritant in dermatological patch testing. The CIR Review states that, if a formulation contains SLES as a whole, it should be a non-irritant. Sebamed products have been proven to be non-irritating via SLES in vitro and in vivo tests. We don’t use SLS in any Sebamed product.
All of our products are gluten-free except for: the products in our Q10 line, our Repair Conditioner, the Cleansing Bar and the Baby Cleansing Bar. Additionally, Glycerin is used in some of our products and is of plant origin (from palm / palm kernel / coconut or rapeseed oil) and is not based on animal ingredients.
Sebamed products do not contain animal constituents. In keeping with the German Cosmetics Regulation, animal testing is not used in the manufacture of Sebamed products.
Why Sebamed?


Sebamed brings that healthy level of pH 5.5 to customers. If you are dealing with rosacea, eczema, psoriasis, acne, sensitive skin, or just looking to maintain healthy skin, Sebamed offers a variety of collections. Each line serves its own purpose and is formulated to the same pH level of healthy skin, whether it’s our classic collection for sensitive skin, our baby care, anti-aging, or our acne lines.



Why pH 5.5?



Traditional soap may help clean you, but it may not always agree with you. It has a pH of between 9 to 10 which is too alkaline for sensitive skin. Most consumers aren’t aware that healthy skin has an acidic hydrolipid barrier which has an average pH value of 5.5. Sebamed products are formulated to the same pH balance for optimal support of skin’s barrier functions. Typically, consumers opt for prescription medications to help with their skin problems without realizing that proper skin care which supports skin's natural barrier can be important. It is important to avoid alkaline soaps and moisturizers which can compromise the acid mantle, increasing the risk for dryness and irritation. All Sebamed products are clinically tested on sensitive and problematic skin.