Sebamed Skin Care Return Policy

All Sebamed products are satisfaction guaranteed.

Maybe that lotion didn’t exactly jive with your skin type. Or maybe you just changed your mind. We want you to love everything you purchase from Sebamed, but we understand that returns sometimes happen. All Sebamed products are satisfaction guaranteed. Please check out our policy below before requesting any returns or exchanges.
  • All returns and exchanges must be made within 30 days of purchase and require a Return Merchandise Authorization (RMA). Contact us at [email protected] to get one.
  • All authorized exchanges can be exchanged for products of equal or lesser value.
  • Authorized returns may be sent back for a full refund to the original form of payment (refunds generally take 5-7 business days to appear on your statement). Once we receive your return, we will process your refund within 2 business days. 
  • Customers are responsible for any shipping costs on all returns/exchanges, unless due to an order error from Sebamed USA.

Why Sebamed?

Sebamed brings that healthy level of pH 5.5 to customers. If you are dealing with rosacea, eczema, psoriasis, acne, sensitive skin, or just looking to maintain healthy skin, Sebamed offers a variety of collections. Each line serves its own purpose and is formulated to the same pH level of healthy skin, whether it’s our classic collection for sensitive skin, our baby care, anti-aging, or our acne lines.

Why pH 5.5?

Traditional soap may help clean you, but it may not always agree with you. It has a pH of between 9 to 10 which is too alkaline for sensitive skin. Most consumers aren’t aware that healthy skin has an acidic hydrolipid barrier which has an average pH value of 5.5. Sebamed products are formulated to the same pH balance for optimal support of skin’s barrier functions. Typically, consumers opt for prescription medications to help with their skin problems without realizing that proper skin care which supports skin's natural barrier can be important. It is important to avoid alkaline soaps and moisturizers which can compromise the acid mantle, increasing the risk for dryness and irritation. All Sebamed products are clinically tested on sensitive and problematic skin.